Our Cancellation Policy

Unless otherwise noted with our tour descriptions, customers may cancel a tour up to 30 days before departure and receive a full refund. All of our tours are non-refundable if not cancelled by customers before 15 days before departure date.

No refunds will be made to any customers who fail to show up at the designated place and time, or who leaves, or otherwise does not use all services scheduled to be provided by Tratursa. Our tours operate under a variety of weather conditions, and no refunds will be made to any customer who chooses not to participate due to weather conditions. Customers of any tour excursion who elect to leave the designated tour transportation must provide their own transportation at their own expense back to the landing port of the vessel.